Refund policy
Conditions of return
If there is a problem with your order, please contact me immediately and I will rectify as quickly as possible. Return postage will be covered in the event of an error on my part.
If you have changed your mind, please contact me within 14 days of delivery. Items must be returned in their original condition within 30 days of delivery. In this circumstance the buyer is responsible for return postage costs. You may request a cancellation before the item has been dispatched.
For any questions, please contact me at hello@loomwool.co.uk. Thank you!